Customer Service Center

Shipping and delivery

Amerisleep provides free shipping to anywhere in Australia! Mattresses & foundations ship as quickly as two (2) working days (excluding major holidays) via FedEx with curbside delivery. Please refer to the exact product page for accurate shipping times. Once shipped, delivery takes approximately 1-5 working days.

Please visit our Shipping Information page for more information.

Privacy and security

Amerisleep.com holds our customers' privacy in high esteem. We neither sell, nor share, any of your personal information you provide us to complete your purchase transactions. All information is kept in the strictest of confidence.

Please visit our Privacy Policy page for more information.

Ordering

Amerisleep offers two methods for placing an order. Our online checkout offers fast, easy and secure shopping. Our site is tested and guaranteed secure. You may also call us at 1300-233-700 to speak to representative and order over the phone.

You have the option of checking out as a guest or creating an account when you purchase. The benefits of creating an account include tracking your order online, viewing order history, as well as quick and easy future purchases. Please let us know if you have any questions about the order process.

Payment options

Amerisleep currently accepts Visa, MasterCard, Discover, and American Express for all orders online.

NOTE: If you are paying with a debit card, you may need to first call your bank to authorize a higher spending limit.

Viewing orders

To view your your order and order history, login in to your account. At the top of the page, you will find a navigation menu with a link to view "My Orders".

Note: To view your orders and order history online, you first must have an account.

Updating order/ Account information

If you have an account: First, login in to your account. In the navigation menu at the top of the page, there are several options:

  • My Orders: View any open orders and order history
  • Account Settings: Update Name, email address, and password
  • My Addresses: View, add, and edit your saved addresses
  • Logout: Logout of your account.

To edit information on an open order, please contact us as soon as possible by phone: 1300-233-700 or email: info@amerisleep.com.au