Shipping Information

Quick shipping information

Free shipping

We provide standard free curbside shipping to anywhere in Australia. This can save you hundreds of dollars in shipping charges alone! See the FAQs below for more information.

Mattresses & foundations

Mattresses & foundations ship as quickly as two (2) working days (excluding major holidays) via TNT with curbside delivery. Please refer to the exact product page for accurate shipping times. Once shipped, delivery takes approximately 1-5 business days.

Accessories

Accessories (such as sheets, pillows, and protectors) usually ship within 2-4 business days of ordering via TNT. Once shipped, delivery will take approximately 2-5 business days. Accessories ship separately from your mattresses.

Shipping FAQs

How do I track the status of my order?

You can sign in to your account anytime to check the status of your order. As an alternative, you may contact our friendly and responsive customer service team with any questions by phone at 1300-233-700, or by email at cs@amerisleep.com.au.

Will my order arrive all at once or in separate packages or shipments?

Typically, an order will arrive in 2-3 shipments with accessories being the first to arrive followed by mattresses. Mattresses and foundations are shipped and usually arrive at the same time.

Will I have to sign for my packages?

Accessories, mattresses, and foundations typically do not require a signature for delivery.

Don't see your question here? Call or email us.

Product Information or Sales
1300-233-700 | info@amerisleep.com.au

Order Tracking and Status Updates
1300-233-700 | cs@amerisleep.com.au

Track order status

There's three easy ways to check the status of your order:
1. Sign in to your account
2. Email customer service at cs@amerisleep.com.au
3. Call our customer service team directly at 1300-233-700