Shipping Information

Quick shipping information

Free shipping

We provide standard free curbside shipping to anywhere in Australia. This can save you hundreds of dollars in shipping charges alone! See the FAQs below for more information.

Mattresses & foundations

Mattresses & foundations ship as quickly as two (2) working days (excluding major holidays) via TNT with curbside delivery. Please refer to the exact product page for accurate shipping times. Once shipped, delivery takes approximately 1-5 business days.

Adjustable beds

We ship adjustable bases using a professional freight company to make sure they are handled with care. Your adjustable will bed be delivered in approximately 3 weeks with curbside delivery, or 5 weeks with professional white glove delivery. See the difference between curbside and white glove delivery below.


Accessories (such as sheets, pillows, and protectors) usually ship within 2-4 business days of ordering via TNT. Once shipped, delivery will take approximately 2-5 business days. Accessories ship separately from your mattresses and/or adjustable beds.

Shipping FAQs

How do I track the status of my order?

You can sign in to your account anytime to check the status of your order. As an alternative, you may contact our friendly and responsive customer service team with any questions by phone at 1300-233-700, or by email at

Will my order arrive all at once or in separate packages or shipments?

Typically, an order will arrive in 2-3 shipments with accessories being the first to arrive followed by mattresses and finally adjustable beds. Mattresses and foundations are shipped and usually arrive at the same time.

Will I have to sign for my packages?

Accessories, mattresses, and foundations typically do not require a signature for delivery. Adjustable bases always require a signature for delivery.

What's the difference between "curbside" and "white glove" delivery?

Curbside Delivery for Adjustable Bases (3 weeks)
This is the quickest way to receive an adjustable base. The adjustable bed is shipped with a professional freight carrier who will bring the package to the curbside of your home, but will not perform any assembly. This delivery is by appointment only and requires a signature, so you can rest easy knowing you wont miss the shipment.

White Glove Delivery for Adjustable Bases (5 weeks)
This method is for those who need their adjustable base(s) brought into their home and set up for them. The adjustable bed is shipped with a professional freight carrier to a local delivery company. Once it arrives there, the local delivery company will contact you to schedule a day and time to deliver and set up your adjustable base. This delivery is by appointment only and requires a signature. So, you can let us take care of the moving and lifting without worrying about missing the shipment.

Don't see your question here? Call or email us.

Product Information or Sales
1300-233-700 |

Order Tracking and Status Updates
1300-233-700 |

Track order status

There's three easy ways to check the status of your order:
1. Sign in to your account
2. Email customer service at
3. Call our customer service team directly at 1300-233-700